Reference

How We Set the Rules Between Us

Everything you do on ayukasino — opening an account, making a deposit via DANA or OVO, placing bets — sits inside a legal framework that protects both sides.

Account TermsPrivacy & DataCookie PolicyJurisdiction RulesEligibility Conditions
ayukasino How We Set the Rules Between Us
CONTACT OUR TEAM

Reach Us on Legal or Account Questions

If you have a question about how these terms apply to your account, or you need to request a change to your stored data, our support team handles legal and account queries directly. Players in Bekasi and across Indonesia can reach us through the channels below — we handle account-related legal requests separately from general support tickets so they get to the right team faster.

Live Chat Open the chat widget inside your account dashboard for real-time help with terms questions or account disputes.
Email Support Send detailed legal or data-access requests to our support address. Include your registered account ID so we can locate your record quickly.
Help Centre Our help centre carries answers to common policy questions, including how to request account data or flag a terms concern without opening a ticket.
DATA AND SECURITY

How We Handle Your Data and Account

Your account data and payment history are held under strict access controls. We collect only what is necessary to run your account, verify your identity, and process payments through DANA, OVO, or GoPay. You have the right to request a copy of your data or ask us to delete records that are no longer required for legal or operational purposes. Contact support with your account ID and the request type — data access or deletion — and we'll respond within the timeframe local regulation requires.

Data Retention

We keep transaction and identity records for the period required by applicable financial regulations. Records beyond that window are deleted on a rolling schedule unless a dispute is open.

Cookie Use

We use functional cookies to keep your session active and analytics cookies to understand how the lobby is used. You can adjust non-essential cookies from your browser settings at any time.

Account Security

Your account is protected by password hashing and optional OTP verification on login. We never store your DANA, OVO, or GoPay credentials — only a tokenised reference used for recurring transfers.

Your Rights

You can request access to your stored data, correction of inaccurate records, or deletion of non-essential data by contacting support. We'll confirm receipt and provide a resolution timeline.

Legal Questions We Hear Most

These are the questions our account holders ask most often about how the legal terms work in practice. If yours isn't here, the support team handles policy queries directly through live chat or email.

These terms apply to anyone who opens an account and uses the platform. Access is limited to regions where online gaming is permitted under local law, and eligibility depends on your jurisdiction.

Yes. Contact support with your account ID and state that you want a data-access request. We'll retrieve your records and send them within the timeframe required by applicable regulation.

Submit a deletion request through live chat or email. We'll remove non-essential records once the mandatory retention period for financial transactions has passed and no disputes are open.

Transaction records tied to DANA, OVO, and GoPay payments are kept for the period required by financial regulations. They are not shared with third parties outside of what processing those payments requires.

We notify active account holders of material changes before they take effect. Check the email address registered to your account, or log in and look for a policy-update notice in your dashboard.

Raise it through live chat or email support and include your account ID. Legal and account-dispute queries are routed to a dedicated team so your case gets reviewed properly rather than sitting in a general queue.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.